Refund policy
REFUND, RETURN, CANCELLATION, AND ORDER DISPUTE POLICY
Effective Date: September 18, 2026
This policy applies to purchases made from Saturday Tables on or after the effective date above. By placing an order, the customer confirms that they have reviewed the product description, estimated production and shipping timeframe, order details, and this policy.
CONTACT INFORMATION
Saturday Tables
Email: cfbtables@outlook.com
Please include your full name, order number, and the email address used at checkout in all communications.
MADE-TO-ORDER PRODUCTS
Many Saturday Tables products are made to order, team-specific, specially manufactured, or produced in limited manufacturing runs.
Production may not begin immediately after an order is placed. The estimated production and shipping timeframe displayed on the product page, at checkout, or in the order confirmation is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Customers are responsible for reviewing the product description, dimensions, design, team selection, quantity, shipping address, and estimated timeframe before submitting an order.
ORDER CONFIRMATION AND VERIFICATION
Customers must provide an accurate email address, billing address, shipping address, and telephone number when placing an order.
We may contact a customer to verify an order, confirm shipping information, or request additional information when an order is identified as unusual or high-risk. We may delay, cancel, or refund an order when verification cannot be completed.
Saturday Tables may cancel and refund orders suspected of fraud, unauthorized use, resale abuse, payment manipulation, or other suspicious activity.
ORDER CANCELLATIONS
A cancellation request must be emailed to cfbtables@outlook.com as soon as possible.
An order is eligible for cancellation and a full refund only if the request is received before production, customization, procurement, or fulfillment begins.
Once production, customization, procurement, or fulfillment has started, the order cannot ordinarily be canceled due to a change of mind. This restriction does not affect refunds required by applicable law.
Submitting a cancellation request does not mean the order has been canceled. A cancellation is confirmed only when Saturday Tables provides written confirmation.
DUPLICATE OR ACCIDENTAL ORDERS
Customers must notify us immediately if they believe they placed a duplicate or accidental order.
We will attempt to cancel a duplicate order if production or fulfillment has not begun. We cannot guarantee cancellation after production, procurement, customization, or fulfillment begins.
PRODUCTION OR SHIPPING DELAYS
If an order cannot be shipped within the originally stated timeframe, Saturday Tables will provide an updated estimated shipping date when available.
When required by applicable law, affected customers will be given the choice to:
• Accept the revised shipping timeframe; or
• Cancel the delayed order for a full refund.
If customer consent to the delay is legally required and is not received, the order may be canceled and refunded.
RETURN ELIGIBILITY
Customers must email cfbtables@outlook.com within 14 days after confirmed delivery to request a return.
A standard return is eligible only when:
• The return has been authorized in writing;
• The product is unused and unassembled;
• The product is in substantially the same condition in which it was received;
• All original parts, accessories, instructions, and packaging are included; and
• The customer provides the order number and proof of purchase.
Returns sent without written authorization may be refused or returned to the sender.
NONRETURNABLE PRODUCTS
Unless damaged, defective, incorrect, materially misrepresented, or otherwise returnable under applicable law, the following products are not eligible for change-of-mind returns:
• Customized or personalized products;
• Made-to-order products after production begins;
• Team-specific or specially manufactured products;
• Products purchased through a final-sale promotion;
• Products that have been used, assembled, installed, modified, or altered;
• Products damaged after delivery;
• Products missing parts, accessories, or original packaging; and
• Gift cards or downloadable products.
A customer’s change of preference, failure to review dimensions, incorrect team selection, or dissatisfaction with a feature accurately disclosed before purchase does not make the product defective.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS
Customers must inspect their order promptly after delivery.
Damage, defects, missing components, or incorrect items must be reported to cfbtables@outlook.com within 7 days after confirmed delivery.
The customer must provide:
• Their full name and order number;
• A detailed description of the issue;
• Clear photographs or video showing the issue;
• Photographs of the exterior and interior packaging; and
• A photograph of the shipping label.
Customers must retain the product and all packaging while the claim is reviewed. Discarding the product or packaging before review may prevent us from verifying transit damage.
Depending on the circumstances, Saturday Tables may provide replacement parts, repair, replacement, store credit, a partial refund, or a full refund.
Nothing in this policy limits rights available under applicable law.
RETURN AUTHORIZATION AND SHIPPING
Do not ship a return until Saturday Tables provides written authorization and return instructions.
Do not send a return to an address displayed on the original package or elsewhere on the website unless our support team confirms that address in writing.
For an approved change-of-mind return, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable after shipment unless the return results from our error, an eligible defect, or applicable law requires otherwise.
Saturday Tables will cover reasonable return-shipping costs when an approved return results from our error or an eligible product defect.
Customers should use a tracked and insured shipping service. Saturday Tables is not responsible for unauthorized returns or returned packages lost or damaged during transit.
REFUSED, UNDELIVERABLE, OR INCORRECTLY ADDRESSED ORDERS
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or could not be reached by the carrier, the customer may be responsible for reasonable reshipping and return-shipping costs where permitted by law.
Any refund for an eligible returned package may exclude shipping and handling expenses already incurred, except where prohibited by law.
DELIVERY CONFIRMATION
An order marked delivered by the carrier is considered delivered to the address supplied at checkout, subject to applicable law.
Customers who cannot locate a delivered package should:
• Check the delivery location and surrounding property;
• Ask household members, neighbors, front-desk staff, or building management;
• Contact the carrier; and
• Email cfbtables@outlook.com promptly.
We will assist with available carrier information, but we cannot guarantee reimbursement for theft or loss occurring after confirmed delivery unless covered by shipping protection or applicable law.
REFUND REVIEW AND PROCESSING
Returned products will be inspected after receipt. We will notify the customer whether the return and refund have been approved.
Approved refunds will be sent to the original payment method. Please allow up to 5 business days for Saturday Tables to process an approved refund. Banks and payment providers may require additional time to post the funds.
Refunds cannot ordinarily be sent to a different card, account, or person.
Where permitted by law, deductions may be made for missing parts, damage occurring after delivery, or loss in value caused by handling beyond what was reasonably necessary to inspect the item.
EXCHANGES AND REPLACEMENTS
For damaged, defective, incomplete, or incorrect products, we will determine whether replacement parts, repair, or a complete replacement is appropriate.
For other eligible exchanges, the customer may be required to complete an approved return and place a new order.
PAYMENT DISPUTES AND UNAUTHORIZED TRANSACTIONS
Customers who do not recognize a charge, believe an order was placed without authorization, or have an unresolved order concern should immediately email cfbtables@outlook.com.
The customer should provide the charge date, charge amount, name appearing on the statement, order number if available, and a description of the concern.
Contacting us first gives us an opportunity to locate the order, correct an error, cancel an eligible order, provide tracking, or issue an appropriate refund. Nothing in this policy waives or restricts a customer’s rights through their card issuer or applicable law.
If a payment dispute is filed, Saturday Tables may provide the payment processor or card issuer with relevant records, including:
• The order confirmation;
• Checkout and policy acknowledgments;
• Billing and shipping information;
• Fraud-analysis results;
• Customer communications;
• Production and fulfillment records;
• Tracking and delivery confirmation; and
• Refund or cancellation records.
Customers should not file a payment dispute for an amount that has already been refunded. If a refund and payment dispute overlap, processing may be delayed while the payment provider resolves the duplicate claim.
POLICY ABUSE
Saturday Tables may reject future orders from customers who repeatedly submit fraudulent claims, abuse return procedures, make material misrepresentations, or engage in confirmed payment fraud.
This section does not limit legitimate refund requests, valid disputes, or rights provided by applicable law.
POLICY CHANGES
Saturday Tables may update this policy from time to time. The version applicable to an order is the version presented or available when that order was placed, except where applicable law requires otherwise.